I have been doing customer service in call centers for three years, and I am very much ready for a change. I enjoy customer care, but I would like to move into a more professional field that could be a life long career. To be honest I have no clue what I want to be when I grow up. So I am back in school working towards and AA transfer degree. And from there I am still clueless. Any and all suggestions are welcome, along with any and all ideas. Below is a copy of my resume.
~Lala~
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Skills
*MS Word *MS PowerPoint
*MS Excel *MS Publisher
*Typing (40 wpm) *Multi-line telephones
*10 key (125 kpm)
Experience
Verizon Wireless - Customer Service Rep., Bellevue, WA June 2006-Present
Responsibilities include promoting new plans, new equipment, and sales. Helping customers go over bills and problem solving for customers. Changing calling plans and upgrading phones as needed.
Expedia, Inc. - Customer Service Rep., Tacoma, WA January 2005 - June 2006
Responsibilities included helping customer book travel, problem solving hotel and flight issues, changing flights, reconfirming reservations, walking customers through using the website, airlines schedule changes and gaining experience in the travel industry. Also have experience working in a high volume call center.
Northwest Retirement - Center Caregiver, Tacoma, WA August 2004 - January 2005
Responsibilities included assisting resident with day to day activities. Such as making beds and getting dress. Also help setting up for dinner. I was also in charge of giving breaks and handling the things the other caregivers needed.
Quizno’s Sub's - Asst. Manger Tacoma, WA October 2003 - August 2004
Responsibilities include meeting and greeting customers, taking order, cleaning, prepping, cashiering. Making sure other crew members keep the store maintain and clean for our customers and made sure that we were making sandwiches in Quizno’s 20-20-20 speed.
Things Remembered - Sales Associate Tacoma, WA September 2002 - August 2003
October 2001 - December 2001
Responsibilities included meeting and greeting customers, taking gift orders for purchase and engraving, cashiering and cash handling, stocking, and cleaning the store.
Education
Bellevue Community College – Transfer Degree, Bellevue, Wa
Going to school to get my AA Transfer Degree, and then to move over to a major university
Honors and Activities
• Four-year Washington State Achievers Scholarship winner
• Nominated Who's Who of American High School Students
• Washington National Guard and ROPES Facilitation Training
• Future Business Leaders of America
• Viking Shield Newspaper
• SERVE Newsletter
• Multicultural Co-coordinator 97-98, 98-99
Diesel
bullet points, resume action words, skills at the bottom, nix activities
Detail each job to show off skills you used there that you will use in the job you are applying for. Even though it's retail, you can try to embellish the little things you did at each place to fit into a more professional career.
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