Hi. I was recently fired, ok not THAT recently. I feel that my resume is not all that it could be. I mean, I have gotten a few interviews but nothing has really panned out. Just recently, I found a posting for a job that is what I am going to school for. I'm a semester and a half away from graduation and I know this job that I want to apply for is going to require a degree. I have the experience for the job, I'm just lacking that piece of paper. Would anyone help me revamp my resume so that it's a bit more professional?
Summary: Four years experience as an administrative assistant in a high volume office setting, Release of Information.
A.S. Associates degree in science.
B.S. Bachelors degree in Criminal Justice in progress.
Extremely proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
Considerable experience with confidential and legal documents.
Typing speed of 65 w.p.m. Data entry skills.
Excellent customer service skills.
Outstanding communication, organization, and time management skills.
Experience: 2004-2008 .
Responsible for maintaining confidentiality and abiding by HIPAA guidelines.
Exhibited outstanding internal and external customer service in a single representative account.
Consistently met and exceeded corporate sales goals.
Responsible for maintaining and updating patient record database.
Maintaining billing records and payment collection.
Training of new associates.
1998-2004 Ad-Set Team supervisor.
Designed new sale promotional templates.
Consistently maintained a 95% sign accuracy rate.
Customer service desk associate.
2001-2001
Designed and built enclosures for Malaysian marsupials, saltwater fish, and reptiles.
Implemented a new filing and scheduling system.
Successfully trained a Hyacinth macaw and Eastern water monitor.
Education:
2002
Community College
A.S. Received. Specializing in chemistry and criminal justice.
2008
University
B.S. in progress. Major in criminal justice.
Expected graduation date is April of 2009.
Skills:
Proficient with general office equipment.
Excellent business and administrative writing/proofreading skills.
Proficient with document scanning and production.
Proficient with WordPerfect.
Proficient with Visual Basic.NET and Visual Studio.NET.
Experience with Citrix servers.
Notify Jeans
Speedo
Arizona
Instead of "in progress," I would suggest a expected graduation date (or at least, month and year). Your education should be its own section, so all the info about your WPM and soft skills should go under "skills." Likewise, if you want to keep the information about your community college credential, move it under your university info. But most resumes really only want to see your highest level of education, unless a lower one is relevant in a way that doesn't show through the higher one (which doesn't apply in your case).
Personally, I wouldn't bother with a summary at all because you should let the resume speak for itself. Also, you avoid repetition in your resume. Remember, it's supposed to highlight your work experience so you only get this one page to make yourself stand out and you wouldn't want to spend it repeating yourself.
Some smaller suggestions:
1-"Training of new associates."
wow, apparently my comment was too many characters. here's the rest of the "smaller suggestions" part:
- "Training of new associates" - keep your verb use and tense constant in your resume; "trained new associates" would be better
- "Consistently maintained a 95% sign accuracy rate." in what?
- "Customer service desk associate." titles do not describe your experience. replace this with the type of tasks you were responsible for under this title
- "Designed and built enclosures for Malaysian marsupials, saltwater fish, and reptiles." and "Successfully trained a Hyacinth macaw and Eastern water monitor." ...how are these relevant to criminal justice? (I assume that's your intended career path"
hope these helped!
2I thought the animal training really made her resume stand out. I'm just a 2 year professional myself, but training a water monitor definitely says "persistence" to me.
3get rid of the summary.
i am assuming you put who you work for and are just omitting it for us
i would think that someone who is good with animals, would be bad with people.
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